Underwriting Support Specialist: Environmental & Energy

Markel Service - Alpharetta, GA

Full-time - Entry Level

Hybrid - Alpharetta, GA

251-500 employees

Insurance Carriers and Related Activities

About the position

The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team, managing day-to-day client servicing and supporting the underwriting process. This role involves handling client inquiries, ensuring accurate information processing, and maintaining effective communication with agents and brokers to enhance the overall service experience.

Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters.
• Answer questions and resolve low complexity issues for agents/brokers.
• Facilitate overall servicing of accounts and process business transactions not requiring review/signoff by an underwriter.
• Obtain necessary information to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
• Communicate with team members, agents/brokers, and other key business partners to gather necessary information.
• Utilize and adhere to internal guidelines, procedures, and service standards to ensure timely and compliant processing of transactions.
• Participate in problem-solving activities to define problems, identify root causes, and implement solutions.
• Under Underwriter direction, attach appropriate forms and make policy changes as requested.
• Establish and maintain effective relationships with clients and employees across the organization.
• Participate in special projects and other duties as assigned.

Requirements

• Excellent oral and written communication and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and within a team.
• Attention to detail and ability to follow processes.
• Willingness to work toward insurance designation (AINS).
• Intermediate proficiency in Microsoft Office, especially Word and Excel.
• US Work Authorization required.

Benefits

• Multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO).
• Corporate holidays and floating holidays.
• Parental leave.
• Hybrid working schedules of 3 days in the office and 2 days remote.