Unemployment Insurance Tax Operations Supervisor

$48,734 - $48,734/Yr

State of Delaware - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

Executive, Legislative, and Other General Government Support

About the position

The Unemployment Insurance Tax Operations Supervisor is responsible for managing a team within the Accounts Management unit, focusing on customer service and the resolution of escalated employer issues. The role aims to enhance the efficiency and accuracy of business processes, ultimately improving customer satisfaction and meeting key deliverables. This position is limited term through July 1, 2025, with the possibility of extension, and offers opportunities for telework and flexible scheduling.

Responsibilities

• Manage a team of 10-15 employees in the Accounts Management unit.
• Evaluate operations and performance of staff involved in the UI Tax Program.
• Supervise merit full-time positions, including planning, assigning, reviewing, and evaluating work.
• Ensure compliance with applicable laws, rules, regulations, and policies.
• Make recommendations for new or revised UI processes and procedures.
• Participate in the development or modification of UI program systems.
• Provide technical UI assistance in litigation matters to the Deputy Attorney General.
• Prepare statistical, financial, and narrative reports.
• Utilize automated information systems to research and report on financial data.
• Communicate effectively with diverse groups of people.

Requirements

• One year of experience in auditing, examining, preparing, analyzing, or reconciling financial accounts.
• One year of experience in preparing financial summaries and reports.
• Six months of experience in analyzing tax discrepancies and developing solutions.
• Coursework or experience in staff supervision or leading teams.

Benefits

• Comprehensive benefit package including health insurance, retirement plans, and paid time off.
• Telework and flexible working schedules available.