Unified Communications Engineer

$101,566 - $131,584/Yr

General Dynamics - Springfield, VA

Full-time - Mid Level

Remote - Springfield, VA

10,001+ employees

Transportation Equipment Manufacturing

About the position

As a Unified Communications Engineer at GDIT, you will deliver tailored solutions to complex problems, focusing on enhancing the end-user experience. This role involves supporting intelligence customers by managing and improving Unified Communications systems, ensuring efficient operations, and collaborating with various teams to implement system-level changes.

Responsibilities

• Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities.
• Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives.
• Take ownership of support issues and work towards successful resolution with customers.
• Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
• Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
• Manage projects related to the deployment of new collaboration tools like Microsoft Teams and Telephony infrastructure.

Requirements

• 5+ years of related systems engineering experience in Unified Communications.
• Strong understanding of Unified Communications design, requirements, and functions.
• Expert-level technical proficiency in Unified Communications system administration.
• Experience with various collaboration tools, particularly Microsoft Teams and Call Manager 12.5 or higher.
• Expert-level proficiency in MS Excel and other data manipulation tools.

Nice-to-haves

• Experience with Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Meeting Server.
• Demonstrated attention to detail and a logical approach to manipulating large data sets.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays