Unified Communications Engineer

$101,566 - $131,584/Yr

GD Information Technology, Inc. - Springfield, VA

Full-time - Mid Level

Remote - Springfield, VA

10,001+ employees

About the position

As a Unified Communications Engineer at GDIT, you will deliver tailored solutions to complex problems, focusing on enhancing the end-user experience. This role involves supporting intelligence customers in Springfield, VA or Arnold, MO, ensuring efficient operations of communication systems, and managing projects related to collaboration tools and telephony infrastructure. Your contributions will help ensure safety and smarter solutions for tomorrow.

Responsibilities

• Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities.
• Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives.
• Take ownership of support issues and work towards successful resolution with customers.
• Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
• Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
• Manage projects related to the deployment of new collaboration tools like Microsoft Teams and telephony infrastructure.

Requirements

• 5+ years of related systems engineering experience in Unified Communications.
• Strong understanding of Unified Communications design, requirements, and functions.
• Expert-level technical proficiency in Unified Communications system administration.
• Experience with various collaboration tools, particularly Microsoft Teams and Call Manager 12.5 or higher.
• Expert-level proficiency in MS Excel and other data manipulation tools.

Nice-to-haves

• Experience with Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Meeting Server.
• Demonstrated attention to detail and a logical approach to manipulating large data sets.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays
• Short and long-term disability benefits
• Life and accidental death and dismemberment insurance