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About the position
As a Unified Communications Specialist at GDIT, you will help ensure today is safe and tomorrow is smarter. This role involves the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat infrastructure, both physical and virtual. You will be responsible for the installation of operating system and security patches, assessing vulnerabilities, and maintaining security compliance. Additionally, you will provide support for customer scheduled and unplanned outages and serve as support for Tier 1 and Tier 2 technicians across all communication platforms.
Responsibilities
- Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat infrastructure.
- Installation of operating system and security patches.
- Assessing the applicability of vulnerabilities and maintaining security compliance of the Voice, Video, and Chat infrastructure.
- Provide support for customer scheduled and unplanned outages.
- Serve as support for Tier 1 and Tier 2 technicians across all communication platforms.
Requirements
- Bachelor of Arts/Bachelor of Science degree.
- 8+ years of related experience.
- Strong knowledge of TCP/IP and DHCP troubleshooting.
- Thorough knowledge of Voice over Internet Protocol (VoIP) technologies.
- Strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
- Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.
- Experience managing virtualized applications.
- Proficient in the use of Microsoft Office.
- Good communication and customer service skills.
- Ability to work in a fast-paced environment.
- Ability to monitor and process Capabilities Service Desk tickets.
Nice-to-haves
- Certification 8570 is required Sec.
- Experience with cutting-edge technology.
Benefits
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Full flex work weeks where possible.
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.
