Unified Communications Technical Manager - Virtual

1US01 Alight Solutions LLC

Full-time - Mid Level

About the position

The Unified Communications Technical Manager at Alight is responsible for leading the strategy, architecture, engineering, and support of the company's collaboration environments. This role involves managing current strategic initiatives to enhance workplace productivity and requires a strong background in unified communications and team management.

Responsibilities

• Maintaining the global enterprise architecture and implementation for collaboration, conferencing, telephony, video conferencing, and digital signage.
• Determining architecture, vendor product, and topology of the corporate SIP trunking environment (Microsoft Teams) and contact center (Genesys Cloud) trunking.
• Working with the security team to architect and implement secure external collaboration (Microsoft Teams federation, B2B Guest access, and Teams Shared Channel capabilities).
• Setting technology standards for conferencing, including all video, web, and audio conferencing.
• Overseeing the provisioning and deprovisioning of colleague accounts and applications managed by the UCC team.
• Participating in or leading incident and problem resolution for products and technologies managed by the team.
• Managing UCC vendors to maintain cost-effective services.
• Managing enterprise SIP trunking solutions and capacity for contact center and office telephony environments.
• Working with the network team and technology providers to monitor and troubleshoot voice and video media quality and reliability issues.
• Leading number and dial plan management for enterprise voice systems.

Requirements

• Have completed a program of study typically requiring four years of post-secondary education or higher educational attainment.
• 10-15 years' experience in unified communications or telephony.
• Experience in team management for 2 to 3 years.
• Experience with enterprise telephony and collaboration architecture development.
• Demonstrate experience in Microsoft Teams administration, including voice, web, and video conferencing.
• Voice quality analysis and problem resolution experience.
• Experience with network infrastructure technologies and their impact on telephony and conferencing applications.
• Network experience with VLANs and subnets, DNS / DHCP, Proxy servers, Firewalls, SD-WAN, QoS.
• Grasp of QoS in a voice and video environment.
• Experience with VoIP protocols, including SIP, RTP, WebRTC.

Benefits

• A variety of health coverage options
• Wellbeing and support programs
• Retirement plans
• Vacation and sick leave
• Maternity, paternity & adoption leave
• Continuing education and training
• Voluntary benefit options