Union Payroll Manager

$150,000 - $180,000/Yr

Züm Services - Redwood City, CA

Full-time - Mid Level

Redwood City, CA

Transit and Ground Passenger Transportation

About the position

The Union Payroll Manager at Zūm Services is a pivotal role that reports directly to the Payroll Director. This position is responsible for managing a Payroll Department consisting of over 20 staff members, providing mentorship and guidance in a fast-paced and demanding environment. The Union Payroll Manager is dedicated to continuous improvement in payroll accuracy, efficiency, and service levels, ensuring the department is prepared for growth and capable of delivering superior service. This role involves close collaboration with the Payroll Director to develop and execute a vision for future payroll processes and systems, including the implementation of project plans and monitoring of process improvement initiatives. In addition to managing the payroll team, the Union Payroll Manager must be an expert in compliance with federal and state laws affecting compensation and tax reporting. This includes a thorough understanding of the terms outlined in various Collective Bargaining Agreements (CBAs) that govern employee compensation. The position also emphasizes professional development for the payroll team, working closely with the Payroll Director to document standard operating procedures (SOPs), implement payroll policies, and improve existing procedures. The manager will take ownership of the software systems that support payroll processing and reporting, ensuring that the team is organized, assigned tasks effectively, and that their work is regularly reviewed and evaluated. Staying informed about the latest developments in the legal and union landscape is crucial, as the Union Payroll Manager serves as the subject matter expert on all payroll-related issues. The role also involves partnering with cross-functional teams to resolve compensation issues, ensuring compliance with legal standards while addressing practical solutions. The manager will be hands-on in achieving the company's payroll objectives and processing requirements.

Responsibilities

• Ensure all union payrolls are processed on time, compliantly and within our SLAs.
• Remove and/or resolve issues that are escalated internally and externally as it relates to processing payroll.
• Understand Mass Transit Systems payroll collective bargaining agreements and synthesize complex agreements into simple mathematical rules.
• Responsible for setting team and individual goals to ensure the team meets its objectives supporting broader company goals.
• Build and operationalize capacity planning models to optimize resources while providing the best customer experience.
• Partner with cross-functional teams to build new systems, tools, and processes for scalability.
• Push beyond the status quo and think of improvements with and without product support.
• Ensure the team engages with customers and third parties directly to resolve issues promptly.
• Ensure all Payroll standard operating procedures are well documented, and the team is fully cross-trained for redundancy.
• Partner with the product team to articulate necessary tools for team effectiveness.
• Create and document processes as gaps in current systems and workflows are identified.
• Stay up to date on all union agreements and industry news impacting payroll processes.

Requirements

• Must have a minimum of 5 years' experience in the union-based payroll industry.
• Must have at least 3 years' experience managing a team.
• Must have the ability to hand-break time cards to manually check calculations.
• Technologically savvy with the ability to quickly learn new systems and programs.
• Excellent oral and written communication skills.
• A customer-first approach, enjoying client engagement and issue resolution.
• Experience in a high-growth transit/technology company is preferred.
• Experience working with cross-functional teams is essential.
• Four-year college degree preferred.
• CPP (Certified Payroll Professional) preferred.

Nice-to-haves

• Experience in a high-growth transit/technology company is preferred.
• CPP (Certified Payroll Professional) preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Holidays
• Wellness programs
• Vacation
• Additional compensation in the form of bonus, equity, or commissions.