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Cleveland Clinic - Akron, OH
posted 4 days ago
About the position
Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. Akron General's 52A Surgical Unit is a post-surgical unit that specializes in general surgeries, such as bariatric gastric sleeve, Roux-en-Y, cholecystectomy, thyroidectomy, urostomy, and more. 52A is the primary trauma floor for patients not requiring intensive care, and these are high acuity patients coming from the PACU and ED who require close monitoring and mobilization. A caregiver in this position works 3:00pm - 11:30pm.
Responsibilities
- Perform administrative and clerical duties.
- Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
- Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
- Assist with processing patient admissions, transfers and discharges.
- Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Troubleshoot equipment.
- Respond to patient call lights.
- Keep nursing stations clean and organized.
- Complete mandatory education and training.
Requirements
- High school diploma or GED.
- One year of experience in a customer service-related role.
Nice-to-haves
- Microsoft Office experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k
- Paid time off
- Employee assistance program
- Tuition reimbursement
- Flexible spending account
