Unit coordinator, M6E, 40 Hours (Days/Evenings)

Boston Medical Center - Boston, MA

Full-time - Entry Level

Boston, MA

Hospitals

About the position

The Unit Coordinator at Boston Medical Center is responsible for managing the clerical functions of the nursing station and front desk, ensuring effective communication and support for patients, families, and healthcare team members. This role involves a variety of administrative tasks, customer service, and coordination of patient care activities, contributing to a positive patient experience.

Responsibilities

• Perform clerical duties for the nursing station/front desk.
• Provide timely information and responses to patients and their families/visitors.
• Greet and direct patients, families, visitors, and staff in a courteous manner.
• Coordinate activities of front desk/office support services.
• Answer and respond to telephone calls and inquiries in a timely manner.
• Maintain communication data, including computer and charge boards.
• Participate in orienting patients to their room and unit services.
• Log in and out of the pulmonary function test extension as required.
• Maintain accurate and complete patient care records as per hospital policy.
• Schedule and book patient appointments using hospital systems.
• Conduct daily rounds to ensure a clean and safe environment.
• Assist in patient admission, discharge, and transfer processes.
• Monitor healthcare computer software systems for discharge orders and summaries.

Requirements

• High school diploma or GED required.
• 1-2 years of clerical experience, preferably in a healthcare setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to interpret and utilize medical terminology and abbreviations.
• Excellent interpersonal skills and ability to interact with diverse groups.
• Strong organizational skills to set priorities and complete tasks efficiently.

Nice-to-haves

• Multilingual skills in languages appropriate to the patient populations served.

Benefits

• Full-time position with competitive salary.
• Opportunities for professional development and training.