Unit Operations Specialist II

$39,364 - $39,364/Yr

Cuyahoga Community College - Cleveland, OH

Part-time

Cleveland, OH

Educational Services

About the position

The Unit Operations Specialist II plays a crucial role in providing functional supervision and coordinating activities of support personnel within the Hospitality Management department. This position involves a variety of complex tasks related to unit operations, ensuring efficient workflow and high-quality customer service for students, faculty, and community patrons.

Responsibilities

• Determines work procedures, prepares work schedules, and expedites workflow.
• Assists staff by scheduling and coordinating support activities.
• Provides orientation and training to part-time staff.
• Delivers customer service for students, faculty, and community patrons by assisting with software support and training, resolving logon issues, monitoring classroom equipment, and preparing classroom spaces.
• Supplies operational support to college departments.
• Contributes to department initiatives, seminars, and workshops.
• Maintains general clerical activity records and compiles basic unit reports.
• Studies and standardizes procedures for improvement within the unit.
• Prepares for submission and creates budget entries as needed.
• Functionally supervises student assistants in the assigned unit.
• Performs other related duties within the job grade and job classification as assigned.

Requirements

• High School Diploma/GED
• Three years of experience servicing students in an academic setting
• Administrative support experience
• One year of previous functional supervisory experience
• Excellent written and verbal communication skills
• Strong customer service skills
• Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word), and intermediate level spreadsheet applications (MS Excel)
• Sensitivity to appropriately respond to the needs of a diverse population.

Nice-to-haves

• Associate Degree
• Skills in advanced level word processing (MS Word)
• Advanced level spreadsheet applications (MS Excel)
• Advanced level presentation software skills
• Experience with Banner Student Information System
• Previous experience with assisting in monitoring and preparing a departmental budget.

Benefits

• Target Hiring Salary: Minimum salary $39,364 /yr
• Full-time (1199/SEIU) Bargaining Unit Position
• Opportunity for career advancement within the college.