Unit Operations Specialist II

$39,364 - $39,364/Yr

Cuyahoga Community College - Cleveland, OH

posted 12 days ago

Part-time
Cleveland, OH
Educational Services

About the position

The Unit Operations Specialist II plays a crucial role in providing functional supervision and coordinating activities of support personnel within the Hospitality Management department. This position involves a variety of complex tasks related to unit operations, ensuring efficient workflow and high-quality customer service for students, faculty, and community patrons.

Responsibilities

  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Assists staff by scheduling and coordinating support activities.
  • Provides orientation and training to part-time staff.
  • Delivers customer service for students, faculty, and community patrons by assisting with software support and training, resolving logon issues, monitoring classroom equipment, and preparing classroom spaces.
  • Supplies operational support to college departments.
  • Contributes to department initiatives, seminars, and workshops.
  • Maintains general clerical activity records and compiles basic unit reports.
  • Studies and standardizes procedures for improvement within the unit.
  • Prepares for submission and creates budget entries as needed.
  • Functionally supervises student assistants in the assigned unit.
  • Performs other related duties within the job grade and job classification as assigned.

Requirements

  • High School Diploma/GED
  • Three years of experience servicing students in an academic setting
  • Administrative support experience
  • One year of previous functional supervisory experience
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word), and intermediate level spreadsheet applications (MS Excel)
  • Sensitivity to appropriately respond to the needs of a diverse population.

Nice-to-haves

  • Associate Degree
  • Skills in advanced level word processing (MS Word)
  • Advanced level spreadsheet applications (MS Excel)
  • Advanced level presentation software skills
  • Experience with Banner Student Information System
  • Previous experience with assisting in monitoring and preparing a departmental budget.

Benefits

  • Target Hiring Salary: Minimum salary $39,364 /yr
  • Full-time (1199/SEIU) Bargaining Unit Position
  • Opportunity for career advancement within the college.
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