Unit Secretary - 6th Floor Neuro Medical (Part-time)

UNC Health - Goldsboro, NC

Part-time - Entry Level

Goldsboro, NC

10,001+ employees

Ambulatory Health Care Services

About the position

The Unit Secretary for the 6th Floor Neuro Medical unit at UNC Health provides essential secretarial support and patient care during assigned shifts. This role involves communication with nursing staff and other entities regarding patient information, while performing receptionist and secretarial duties to enhance the patient care experience.

Responsibilities

• Receives, greets, and directs patients and visitors professionally.
• Answers telephone and call bell promptly and in accordance with behavioral expectations.
• Provides assistance and customer service to patients, visitors, physicians, and teammates.
• Strives to develop rapport and trust with patients and visitors.
• Adheres to behavior expectations and utilizes Carolina Care techniques.
• Provides blameless apology and works toward resolution of patient/visitor concerns.
• Completes all required documentation accurately and thoroughly according to unit specific standards.
• Obtains, verifies, or updates patient information as required.
• Ensures files, documents, schedules, records, and logs are current and organized.
• Promotes effective communication between patients, teammates, providers, and visitors.
• Communicates pertinent patient information to other teammates during handoff or sooner if needed.
• Communicates patient or family questions or concerns in a timely manner.
• Schedules appointments for tests, follow-up visits, etc. as directed.
• Collaborates with office staff/teammates and other external entities when needed.
• Demonstrates cooperative, constructive, and problem-solving interactions to ensure teamwork.
• Performs unit specific tasks to support efficient and high-quality operations within the unit or department.
• Collaborates with other units such as environmental services, transport, facilities, laboratory services, dining, etc. as needed.
• Ensures a safe, clean, and orderly environment for patients and staff.
• Responds appropriately and promptly in emergency situations.
• Notifies appropriate teammates immediately to ensure prompt response of resources needed.
• Procures supplies and equipment in accordance with departmental needs.
• Completes Patient Safety Attendant training if utilized to sit with patients.

Requirements

• High School graduate or equivalent.
• At least one year in a secretarial position preferred.
• Ability to provide excellent patient and customer service to all patients, their visitors, and all internal and external teammates.
• Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness.
• Attention to detail.
• Ability to set priorities and organize many functions at the same time for an entire unit.
• Flexibility and calmness required in order to perform a variety of functions in a setting which may be stressful or change unexpectedly due to a patient's condition.
• Ability to follow oral and written instructions.
• Ability to speak, read, write, and communicate effectively.
• Able to learn new software rapidly.
• Knowledge of Epic or EMR is helpful.
• Familiarity with basic medical terminology.

Nice-to-haves

• Valid NC Driver's License (if driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.)