Unit Secretary - Emergency Department (JR24-50167)

Reynolds Memorial Hospital - Glen Dale, WV

Full-time

Glen Dale, WV

Nursing and Residential Care Facilities

About the position

The Unit Secretary in the Emergency Department at Reynolds Memorial Hospital is responsible for performing a variety of clerical, receptionist, and administrative duties to support patient care operations. This role is crucial for ensuring efficient communication and organization within the department, contributing to a positive patient experience.

Responsibilities

• Greet and admit patients upon arrival to the department.
• Prepare patient identification bands and name tags accurately.
• Welcome visitors and respond courteously to requests for assistance or information.
• Assist with delivering items to patient rooms.
• Collect and distribute department mail appropriately.
• Communicate transfer information promptly when patients are transferred to another facility.
• Maintain stock levels of office supplies.
• Perform clerical admission and discharge functions.
• Schedule follow-up appointments as requested by physicians.
• Arrange transportation for patients as necessary.
• Organize and maintain patient records and department records for accurate documentation.
• Fax copies of patient charts as needed for transfers or follow-up care.
• Facilitate ongoing communication for efficient operations within and between departments.
• Communicate timely with other departments regarding patient admissions, discharges, transfers, or expirations.
• Answer telephone calls courteously and identify self and department, forwarding calls as needed.
• Respond to patient call bells promptly and dispatch appropriate personnel.
• Provide requested information to physicians and others about specific patients or department routines.

Requirements

• High School Diploma or equivalent.
• One year of administrative or clerical experience.

Nice-to-haves

• Graduate of a Medical Assistant program or secretarial school.