Unit Secretary Health Unit Coordinator Surgical Intermediate Care Unit Part Time Days

Northwestern Memorial Healthcare - Winfield, IL

Part-time - Entry Level

Winfield, IL

Hospitals

About the position

The Health Unit Coordinator at Northwestern Medicine plays a crucial role in ensuring efficient unit operations and providing excellent customer service. This part-time position involves performing clerical, medical record, and patient registration functions while adhering to the organization's mission and values. The Coordinator acts as a liaison between patient care units and other departments, managing workflow and communication effectively.

Responsibilities

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Communicates effectively and works cooperatively with other team members.
• Has respect for and understanding of other disciplines.
• Coordinates all work with the Manager and Charge Nurse.
• Communicates appropriately and clearly to Manager, Charge Nurse, co-workers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
• Retrieves all lab results from computer and brings results to the attention of the nurse caring for the patient.
• Interacts professionally with patients/family and provides explanations and verbal reassurance as necessary.
• Prepares medical records for new admissions and disassembles the chart and forwards to Medical Records upon patient discharge.
• Maintains proper record assembly contents in chronological order behind tabs.
• Obtains necessary signatures and documents.
• Aware of Petition and Certificate process in regard to Involuntary Admissions.
• Transcribes accurately and clarifies handwritten orders, sets physicians orders and clinical data.
• Enters and verifies orders in the computer to ensure timely and accurate delivery of medications, supplies, diagnostic/therapeutic tests/services.
• Seeks out and obtains learning opportunities.
• Participates in professional growth and development activities and shares knowledge from continuing education programs with co-workers.
• Demonstrates computer competence for order entry, results, documentation, policies, etc.
• Manages and operates equipment safely and correctly.
• Demonstrates the ability to be flexible, organized and function under stressful situations.
• Demonstrates confidence and success with multiple, high level, time sensitive tasks.
• Answers telephone, monitors unit closed circuit camera, and intercom/door entry system in a polite manner and communicates information to the appropriate staff/family.
• Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete unit work quickly as the needs of the unit, patients, and staff change.
• Monitors patient's type in the computer against actual status and makes corrections when necessary.
• Performs pre-census and validates daily admission, discharge and census lists.
• Registers patient in the computer.
• Conducts telephone screenings (inquiry calls) in a fashion resulting in appropriate disposition based on the phone contact.
• Observes patient confidentiality rules and Release of Information data.
• Orders supplies and prints all forms used for patients charts.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED equivalent
• Basic computer knowledge
• Ability to communicate effectively in English, both verbal and in writing
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively
• Excellent customer service skills

Nice-to-haves

• One year of experience in pertinent clinical specialty

Benefits

• Tuition reimbursement
• 401(k) matching
• Loan forgiveness