About the position
The Unit Secretary contributes to high quality, patient-centered care by performing a variety of clerical tasks. The Unit Secretary functions as receptionist for the unit and assists the patient care team while maintaining a clean, organized, and safe environment.
Responsibilities
- Accurately enters orders into the computer system and orders unit supplies, ensuring minimal shortages.
- Answers phones, manages patient records, schedules appointments, and ensures accurate documentation in the electronic medical records (EMR) system.
- Maintains stationary on patient charts and ensures labs, consults, and reports are retrieved and distributed promptly.
- Follows consult procedures accurately, ensuring physicians are notified and patient names are listed correctly. Assists physicians with labs and patient lists.
- Prioritizes tasks effectively, handling STAT orders and urgent needs immediately (e.g., STAT x-rays, repairs).
- Greets and assists patients, coordinates admissions, discharges, and transfers, and facilitates patient requests.
- Works closely with medical staff, assists with scheduling, and supports the smooth operation of the unit.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- Completion of a Unit Secretary course or Medical Terminology course preferred
- 0-2 years of receptionist or secretarial training required
- 1-2 years of nursing assistant or hospital customer service experience preferred
Nice-to-haves
- Basic knowledge of medical terminology.
- Adept at learning new technologies to perform data entry, manage calendars, and create reports.
- Proficiency in Microsoft Office Suite and other office-related software.
- Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations.
- Strong attention to detail and accuracy.
- Excellent communication skills both written and verbal.
- Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
Benefits
- BCLS - Basic Life Support obtained within 30 days of hire required
