Unit Shift Supervisor - Case Management

Salinas Valley Health - Salinas, CA

Full-time - Mid Level

Salinas, CA

About the position

The Shift Supervisor in Case Management is responsible for leading and managing the operations of the department on a shift basis. This role focuses on ensuring the effective delivery of quality care and service to patients, staff, and visitors while aligning with the hospital's goals and objectives. The Shift Supervisor acts as a role model, promotes teamwork, and supports staff education and professional development.

Responsibilities

• Provides leadership and direction to the staff in assigned clinical area(s).
• Facilitates Patient Flow initiatives to ensure processes leading to Admissions, Discharges and Transfers are managed efficiently and safely.
• Maintains the standard for appropriate professional behavior, and provides and promotes a positive working environment for clinical staff to promote strong employee morale, motivation and productivity.
• Incorporates operational information, systems and procedures to promote the highest possible standard of patient care and customer service utilizing available resources.
• Maintains and reviews all aspects of corporate compliance as it relates to the assigned clinical area(s).
• Assists in maintaining a high level of satisfaction for patient, family and/or visitor experiences, including appropriate notification to Administrative Supervisors and/or Director/Clinical manager.
• Develops a strong, collaborative relationship with clinical staff, physicians, peers, and other key individuals across the Hospital, and fosters a multi-disciplinary teamwork approach to decision-making and problem resolution.
• Facilitates processes and strategies outlined by the Patient Experience Team to enhance the patients perception of care to promote healing.
• Models good leadership from the top: exemplify behavior that reflects the patient experience vision and values: kind, compassionate, caring, empathic, respectful, informative, efficient and professional.
• Responsible for performance management of staff, including coaching and progressive discipline.
• Performs other duties as assigned.

Requirements

• A minimum of a Bachelor of Science in Nursing (BSN) or in progress with commitment to obtain within two (2) years from hire or transfer date.

Nice-to-haves

• Master of Science in Nursing (MSN) or equivalent advanced degree.