Unit Support Specialist

Tcn Behavioral Health Services - Troy, OH

Full-time

Remote - Troy, OH

Hospitals

About the position

You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services. Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities. TCN Behavioral Health Services, Inc. is seeking a qualified applicant for the position of Unit Support Specialist. This role is essential in ensuring that clients receive the best possible service and support during their visits. The Unit Support Specialist will perform various receptionist functions, including greeting clients and visitors, checking in clients, verifying demographic and insurance information, and collecting payments. The position requires a high degree of accuracy and professionalism in all interactions. The successful candidate will also assist with scheduling appointments, maintaining clinician schedules, and processing intake paperwork. This role may require some evenings and weekends, and the shifts may vary. The work environment is a professional office setting, and the position offers opportunities for career advancement and professional development.

Responsibilities

• Performs receptionist functions: greets and services all clients and visitors using professional, pleasant, and efficient conduct.
• Checks in clients and verifies Client Demographic and Insurance information to a degree of 100% accuracy.
• Collects client payments; enters into the computer software application, including the client ID number to a degree of 100% accuracy.
• Provides receipt to client and drops money bag into the locked safe before leaving.
• Is responsive and accurate in directing clients and visitors to appropriate areas.
• Notifies clinicians immediately upon the arrival of their counseling appointments.
• Answers incoming phone calls and locks all client information before leaving to a degree of 100% accuracy.
• Locks the front door and secures the reception area before leaving for the night.
• Checks in groups and verifies Client Demographic and Insurance information to a degree of 100% accuracy.
• Operates the postage machine and stamps the daily mail by noon of each workday, ensuring dates and postage amounts are correct to an accuracy of 100%.
• Assists other support staff in their absence and assists support, records, and billing staff with overflow of other duties.
• Scans specified documents as assigned and schedules ongoing client appointments.
• Verifies client name and ID to a degree of 100% accuracy and prevents conflicting appointments.
• Maintains clinician schedules and maintains cancellation lists, attempting to fill cancelled appointments.
• Mails and/or faxes letters and documents as needed or requested.
• Processes intake paperwork, as needed, to a degree of accuracy and completeness of 100%.
• Directs the client to the Financial Resources Coordinator for financial assessment and assures that all forms are signed.
• Distributes paperwork to clients, reviews forms for completeness, obtains signatures and dates, and follows proper protocol to notify clinician.
• Maintains a current inventory of all necessary forms in the forms box and packet cabinet.
• Makes reminder calls, as needed, and documents all attempts.

Requirements

• High school diploma or equivalent preferred.
• At least one year working with a multi-line phone system.
• At least one year in a customer service-related field.
• Demonstrated data entry skills.
• Name recognition skills and number recognition skills.
• Microsoft Office proficiency.
• Excellent customer service skills.

Benefits

• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays
• Flexible or work-from-home options
• Casual Friday-Sunday dress code