Unit Support Worker -OMJ

$34,549 - $34,549/Yr

OhioMeansJobs-Knox County - Mount Vernon, OH

Full-time - Entry Level

Mount Vernon, OH

About the position

The Unit Support Worker at OhioMeansJobs Knox County serves as the first point of contact for visitors at the job center, providing essential clerical and reception support. This role is crucial in ensuring a welcoming environment and facilitating communication between the public and workforce staff. The position requires a friendly demeanor, strong organizational skills, and the ability to manage multiple tasks efficiently.

Responsibilities

• Greet and direct job center visitors.
• Answer and direct phone calls.
• Provide clerical and general office support to workforce staff and supervisors.
• Manage and distribute mail, faxes, and emails.
• Provide backup coverage to the job resource center.

Requirements

• High school diploma or equivalent; post-secondary coursework in social services or employment counseling is a plus.
• At least one year of experience in a customer service role and an office environment.
• Outstanding customer service and interpersonal skills.
• Knowledge of general office functions and processes.
• Excellent verbal and written communication skills.
• Critical thinking and problem-solving skills.
• Proficient in Microsoft Office 365 (Outlook, Word, Excel, SharePoint).
• Ability to work effectively with clients from varied educational backgrounds.
• Impeccable organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.

Nice-to-haves

• Post-secondary coursework in social services or employment counseling.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Public employee retirement plan.
• Generous paid time off including sick leave, personal leave, and vacation leave after one year of employment.