BankUnited - Miami, FL
posted 2 months ago
About the position
BankUnited is seeking a dedicated and customer-focused individual to join our team as a Teller. This role is pivotal in ensuring 100% client satisfaction while maintaining operational soundness and achieving market, branch, and personal goals. The Teller will perform all transactions typically associated with both the Teller Line and Platform, contributing to a positive banking experience for our clients. The position requires a strong commitment to customer service, as well as the ability to handle cash and transactions accurately and efficiently. As a Teller, you will be responsible for receiving checks and cash for deposit, verifying amounts, and examining checks for endorsements. You will also cash checks and pay out money after verifying signatures and customer balances. Accurate data entry is crucial, as you will enter customer transactions into the computer system and issue computer-generated receipts. Balancing the cash drawer at the end of your shift and ensuring that the totals match the data displayed on the computer screen is also a key responsibility. In addition to transaction processing, the Teller will explain, promote, refer, or sell Bank products or services such as accounts, loans, and cashier's checks. Meeting or exceeding assigned sales goals is an essential part of this role. You will also perform outbound calls to set appointments for the Market Leader and/or Sales & Service Officer, contributing to the branch's overall sales goals. Cross-training on products and operational processes associated with the Platform will be necessary, as you assist clients with related activities. The Teller will open and process various types of accounts, products, and services for customers, ensuring that their specific needs are met. Maintaining knowledge of current products, policies, procedures, and regulations is vital, as is adherence to all applicable laws and Bank policies. You will also be responsible for identifying and reporting suspicious activity, ensuring compliance with federal and state regulations, including those related to anti-money laundering.
Responsibilities
- Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
- Cashes checks and pays out money after verification of signatures and customer balances.
- Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
- Places holds on accounts as appropriate.
- Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
- Explains, promotes, refers, or sells Bank products or services such as accounts, loans, and cashier's checks in the branch or via telemarketing.
- Performs outbound calls and sets appointments for Market Leader and/or Sales & Service Officer in accordance with market initiatives and/or branch goals.
- Cross-trains on the products and operational processes associated with the Platform and assists clients with related activities.
- Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs.
- Achieves individual referral goals for cross selling of all credit, non-credit and fee income goals.
- Maintains knowledge of current products, policies, procedures and regulations as it relates to position.
- Adheres to all current policies, procedures and regulations as it relates to position.
- Processes transactions from automated teller machine and night depository.
- Responds professionally to customer inquiries or problems.
- Assists customers with safe deposit box transactions.
- Fills in for Financial Specialist Leader when absent.
- May order daily supply of cash, and counts incoming cash.
- Under dual control, balances cash in automated teller machines and night depository.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering.
- Identifies and reports suspicious activity.
Requirements
- HS Diploma or GED required.
- Minimum of 1-2 years of cash handling experience (preferably Teller) required.
- Excellent customer service, sales, risk management and cash operations experience preferred.
Benefits
- Sign-on bonus of $500.00 to be paid after six months of continuous service.
- Tuition reimbursement for further education.
- Career coaching and training through the GO FOR MORE™ Academy.
- Mentoring opportunities through the iCARE™ program.
- Hybrid work environment for many positions.
