Universal Banker - Float

M&T Bank • Hershey, PA

390d • $37,440 - $58,469

About The Position

The Universal Banker - Float at M&T Bank specializes in enhancing the branch customer experience through sales, service, and digital engagement for both Consumer and Business Banking customers. This role involves supporting daily operations as a Teller, meeting customer service and sales needs, and frequently traveling to different branches to assist staff. The position requires identifying customer needs, providing solutions, and ensuring compliance with banking regulations.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year's experience in retail sales, call center, customer service, or telesales.
• Ability to travel between branches as needed.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with a diverse range of customers.
• Ability to handle difficult customer conversations effectively.
• Well-organized with proven time management skills.
• Proven prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.

Nice To Haves

• Bilingual based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations based on their needs.
• Engage customers to encourage the use of digital banking capabilities.
• Explain criteria for loan application decisions.
• Complete servicing-related responsibilities for customer relationships and identify additional banking needs.
• Follow the Bank's sales process and provide customer-focused advice.
• Proactively reach out to customers to retain and expand banking relationships.
• Adhere to customer service standards and deliver solutions that meet customer needs.
• Manage the lobby by greeting customers and addressing their banking needs.
• Introduce banking partners for product solutions when necessary.
• Assist with AML, BSA, and KYC processes and escalate suspected fraud cases.
• Resolve customer complaints and log them accurately.
• Review and help resolve customer overdrafts.
• Complete customer transactions accurately and document interactions.
• Adhere to compliance and operational risk controls.
• Promote diversity and reflect the M&T Bank brand.
• Maintain internal control standards and implement audit points as required.
• Meet registration requirements under the Federal SAFE Act.

Benefits

• Competitive pay range of $18.00 - $28.11 Hourly (USD).
• Equal Opportunity/Affirmative Action Employer.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED