Universal Banker I - Full Time, Middletown, NJ

Columbia Bank • Middletown, NJ

442d

About The Position

As a full-time Universal Banker at Columbia Bank, you will provide a comprehensive range of banking services to retail customers, focusing on both transactional and non-transactional processes. This role emphasizes personal banking options while maintaining traditional services and aims to meet the branch's goals.

Requirements

• 1-2 years of teller and retail experience preferred.
• 1-2 years of strong sales skills and customer service experience preferred.
• High school diploma or higher.
• Strong knowledge of banking products.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management, and organizational skills.
• Excellent verbal and written communication skills required.
• Strong PC skills preferred.
• Ability to ask questions to learn about customer's financial needs.
• Ability to work with manager to increase customer advocacy effectiveness.
• Ability to stand for extended periods of time.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.

Nice To Haves

• Independent and highly motivated self-starter.
• Results-oriented with a proven track record to motivate self and others.
• Dedicated, enthusiastic, and driven with a strong work ethic.
• A collaborator and team player, translating knowledge into strong relationships.
• Ability to deliver a seamless experience to the customer.

Responsibilities

• Processes all banking transactions including deposits, withdrawals, transfers, and cashing checks.
• Opens new deposit and checking accounts and explains these products to customers.
• Handles deceased accounts and assists with maintenance of files and documentation.
• Assists customers with safe deposit boxes and answers inquiries about products and services.
• Discusses personal financial needs with customers and makes recommendations.
• Cross-sells the Bank's products and services.
• Interacts with other Bank departments as required.
• Services customers in person or via telephone to resolve inquiries and ensure satisfaction.
• Explains features and benefits of online banking.
• Prepares daily proof sheet at close of business and helps with end-of-day closing procedures.
• Maintains accurate customer and account records and updates safe deposit box records.
• Makes referrals to other departments as appropriate.
• Performs other job-related duties as assigned.

Benefits

• Training to help excel in the position.
• Robust onboarding and orientation process.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED