Universal Banker I - Full Time - Ridgewood, NJ

About the position

As a Universal Banker I at Columbia Bank, you will provide a comprehensive range of banking services to retail customers, focusing on both transactional and non-transactional processes. This role emphasizes personal banking options while maintaining traditional services, and it plays a crucial part in achieving branch goals.

Responsibilities

• Processes all banking transactions including deposits, withdrawals, transfers, and cashing checks.
• Opens new deposit and checking accounts and explains these products to customers.
• Handles deceased accounts and assists with maintenance of files and documentation.
• Assists customers with safe deposit boxes and answers inquiries about products and services.
• Discusses personal financial needs with customers and makes recommendations.
• Cross sells the Bank's products and services.
• Interacts with other Bank departments as required.
• Services customers in person or via telephone to resolve inquiries and ensure satisfaction.
• Explains features and benefits of online banking.
• Prepares daily proof sheet and assists with end-of-day closing procedures.
• Maintains accurate customer and account records and updates safe deposit box records.
• Makes referrals to other departments as appropriate.
• Performs other job-related duties as assigned.

Requirements

• High school diploma required; Bachelor's degree in Accounting, Business, or Finance preferred.
• 1-2 years of retail or customer service experience required.
• Strong interpersonal, time management, organizational, and PC skills.
• Excellent verbal and written communication skills required.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.
• Must attend mandatory training with continued employment contingent upon passing training classes.

Nice-to-haves

• Independent and highly motivated self-starter.
• Results-oriented with a proven track record to motivate self and others.
• Dedicated, enthusiastic, and driven with a strong work ethic.
• Collaborative team player with strong relationship-building skills.
• Ability to deliver a seamless experience to the customer.

Benefits

• Comprehensive training and onboarding process to help excel in the position.