Universal Banker I, II, III - Bloomingdale

Full-time - Entry Level

Bloomingdale, Illinois, United States, IL

Management of Companies and Enterprises

About the position

The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.

Responsibilities

• Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns.
• Follows up with customers by phone or email.
• Accurately opens, closes, and maintains customer accounts according to established policies and procedures.
• Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options.
• Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings.
• Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions.
• Maintains working knowledge of all internal and legislated compliance and regulations.
• Responsible for Operational Accuracy and Compliance.
• Maintains flexibility in work schedule including opening/closing branch as needed.

Requirements

• High school diploma (or equivalent) and one year of related experience for Universal Banker (Level 1).
• High school diploma (or equivalent) and two years of related experience for Senior Universal Banker (Level 2).
• High school diploma (or equivalent) and three or more years of related experience for Universal Relationship Banker (Level 3).
• Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
• Must work onsite to perform responsibilities of this position.

Nice-to-haves

• Associate or Bachelor's degree preferred.

Benefits

• Base pay for Universal Banker - Level 1: $17.50 - $22.50/hour.
• Base pay for Senior Universal Banker - Level 2: $20.10 - $26.00/hour.
• Base pay for Universal Relationship Banker - Level 3: $22.00 - $28.00/hour.
• Eligible to participate in the Retail Incentive Plan based on sales performance.