BankUnited - Naples, FL
posted 2 months ago
About the position
BankUnited is seeking a dedicated and customer-focused individual to join our team as a Teller. This role is integral to our operations, performing all transactions typically associated with both the Teller Line and Platform. The primary focus of this position is to ensure 100% client satisfaction while maintaining operational soundness and achieving market, branch, and personal goals. As a Teller, you will be responsible for receiving checks and cash for deposit, verifying amounts, and examining checks for endorsements. You will also cash checks and pay out money after verifying signatures and customer balances, ensuring accuracy in all transactions. In addition to handling cash and checks, you will enter customer transactions into our computer system to record them accurately and issue computer-generated receipts. Balancing the currency, coin, and checks in your cash drawer at the end of your shift is essential, as is comparing the totaled amounts with the data displayed on the computer screen. You will play a key role in promoting and selling Bank products and services, such as accounts, loans, and cashier's checks, both in the branch and via telemarketing, meeting or exceeding assigned goals. Your responsibilities will also include making outbound calls and setting appointments for the Market Leader and/or Sales & Service Officer, contributing to meeting branch sales goals. You will cross-train on the products and operational processes associated with the Platform and assist clients with related activities. Opening and processing all types of accounts, products, and services for customers after consulting with them on their specific needs is a critical part of your role. You will maintain knowledge of current products, policies, procedures, and regulations as they relate to your position, adhering to all current policies and regulations. As a Teller, you will also process transactions from automated teller machines and night depositories, respond professionally to customer inquiries or problems, and assist customers with safe deposit box transactions. You may be required to fill in for the Financial Specialist Leader when they are absent and may order the daily supply of cash, counting incoming cash under dual control. Compliance with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering, is mandatory. Identifying and reporting suspicious activity is also part of your responsibilities, ensuring the safety and security of our banking operations.
Responsibilities
- Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
- Cashes checks and pays out money after verification of signatures and customer balances.
- Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
- Places holds on accounts as appropriate.
- Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
- Explains, promotes, refers, or sells Bank products or services such as accounts, loans, and cashier's checks in the branch or via telemarketing.
- Performs outbound calls and sets appointments for Market Leader and/or Sales & Service Officer in accordance with market initiatives and/or branch goals.
- Cross-trains on the products and operational processes associated with the Platform and assists clients with related activities.
- Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs.
- Achieves individual referral goals for cross selling of all credit, non-credit and fee income goals.
- Maintains knowledge of current products, policies, procedures and regulations as it relates to position.
- Adheres to all current policies, procedures and regulations as it relates to position.
- Processes transactions from automated teller machine and night depository.
- Responds professionally to customer inquiries or problems.
- Assists customers with safe deposit box transactions.
- Fills in for Financial Specialist Leader when absent.
- May order daily supply of cash, and counts incoming cash.
- Under dual control, balances cash in automated teller machines and night depository.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering.
- Identifies and reports suspicious activity.
Requirements
- HS Diploma or GED required.
- Minimum of 1-2 years of cash handling experience (preferably Teller) required.
- Excellent customer service, sales, risk management and cash operations experience preferred.
Benefits
- Sign-on bonus of $500.00 to be paid after six months of continuous service.
