About the position
A Universal Banker plays a crucial role in acquiring, managing, and retaining meaningful relationships with clients through a consultative sales and service approach. This position is designed to proactively fulfill clients' financial needs by understanding their unique situations and providing tailored solutions. The Universal Banker will engage with clients both in person and over the phone, ensuring that they receive the highest level of service and support. This includes meeting with clients to build and maintain strong, lasting relationships, discovering their financial needs, and offering appropriate product solutions. The role also involves educating clients on various delivery methods and channels that enhance their banking experience, including self-service options and emerging technologies such as mobile and online banking. In addition to client management, the Universal Banker will be responsible for processing a variety of transactions, including deposits, withdrawals, and loan payments. They will drive proactive sales conversations, identifying and acting upon sales opportunities to build a strong pipeline of appointments that meet assigned sales goals. The position requires collaboration with other business partners to ensure clients receive expert assistance for their specialized financial needs. The Universal Banker will also manage lobby traffic, ensuring a welcoming environment for clients and maintaining operational and financial safety and soundness. The role demands a strong commitment to risk management and compliance with banking regulations. The Universal Banker must be able to work under pressure, meet deadlines, and adapt to the dynamic needs of the financial center. This position is essential for fostering a positive client experience and contributing to the overall success of the bank.
Responsibilities
- Manage existing clients and prospects by meeting with them in person and over the phone to build and maintain strong relationships.
- Educate clients on alternate delivery methods and channels, including self-service options and emerging technology.
- Refer clients to other business partners for specialized financial needs.
- Apply product and procedural knowledge to solve client problems efficiently.
- Process a variety of routine and complex transactions for Financial Center clients.
- Engage in client and/or prospect management activities.
- Drive proactive sales conversations through outside interactions and financial needs assessments.
- Leverage ecosystem partnerships and community centers of influence to acquire and retain relationships.
- Assist in managing the lobby by engaging, greeting, and directing client traffic.
- Perform duties based on the needs of the financial center.
- Support the Bank's risk management culture through awareness and sound decision-making.
Requirements
- High School Diploma or GED is required; Bachelor's degree preferred.
- 1 year of sales and client service experience in a professional environment; prior banking experience highly preferred.
- Proven ability to form and expand client relationships.
- Ability to learn and navigate multiple banking systems and applications.
- National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 is required.
Nice-to-haves
- Experience in a retail or financial institution with cash handling and customer service.
- Strong follow-up skills and ability to educate others on technology.
Benefits
- Comprehensive health insurance coverage.
- 401k retirement savings plan with matching contributions.
- Paid time off and holidays.
- Opportunities for professional development and training.
- Employee discounts on banking products and services.
