Universal Banker

Hancock Whitney - Oak Grove - Hattiesburg, MS

Full-time - Entry Level

Oak Grove - Hattiesburg, MS

Credit Intermediation and Related Activities

About the position

A Universal Banker acquires, manages and retains meaningful relationships with clients using a consultative sales and service approach to proactively fulfill their financial needs.

Responsibilities

• Manages existing clients and prospects by meeting with them, both in person and over the phone, to build and maintain strong, lasting relationships, discover financial needs and tailor product solutions to meet the client's overall financial needs.
• Proactively educates clients on alternate delivery methods and channels that make client's lives easier by providing self-service options, including emerging technology and digital solutions like mobile, online and ATM options.
• Refers clients to other business partners to provide clients with experts who can assist them with their specialized financial needs.
• Applies product and procedural knowledge to solve client problems appropriately and efficiently to enhance the client experience.
• Processes a variety of routine and complex transactions for Financial Center clients, including deposits, withdrawals, and loan payment processing.
• Engages in client and/or prospect management activities.
• Drives proactive sales conversations, through outside interactions with a consultative sales process and financial needs assessment.
• Leverages ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.
• Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.
• Will be asked to perform the duties of the role based upon the needs of the financial center.
• Supports the Bank's strong risk management culture through awareness, knowledge and sound decision making.
• Ensures operational and financial safety and soundness.

Requirements

• High School Diploma or general education degree (GED) is required.
• Bachelor's degree preferred.
• 1 year sales and client service experience in a professional environment; prior banking experience highly preferred or Bachelor's degree and cash handling and customer service experience in retail or financial institution.
• Proven ability to form and expand client relationships.
• Ability to learn and navigate multiple banking systems and applications, and utilize search tools to find information.
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
• Employment is contingent upon meeting initial and ongoing registration requirements, including acceptable background investigation results.