Universal Music Group 2025 Summer Internship Program: Global Technology Opportunities: (CA, NY, TN)

About the position

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Responsibilities

• Reviewing incoming tickets & reaching out on lagging testing tickets
• First drafts on communications
• Training center & training videos
• Monitoring product adoption dashboards
• Product issue tracking
• Cloud FinOps
• Cloud Observability
• CICD tooling and processes
• Consulting with internal users to understand their goals
• Explaining research results to stakeholders and collaboration teams
• Analyzing user feedback and iterating to enhance the user experience
• Assisting with content development and user training
• Researching user personas and investigating user behavior
• Conducting user interviews, virtually or remotely
• Survey design and creation, conducting usability tests and carrying out other research tasks with end-users
• SecOps: Incident Response, Vulnerability Management and Asset Validation
• Pen testing - coordination
• Security documentation clean-up
• Work with and provide support to other Global Tech and local IT teams
• Moves and Changes: Ad-hoc and planned relocations of IT equipment
• Install and configure computer and VC hardware and software
• Building and configuring computers using Microsoft SCCM/InTune/JAMF
• Perform PC/Mac/iPhone/Android technical assistance
• Inventory, recycling, software updates and program/security auditing projects
• Assist with Windows 11 migration
• Data organization, retention, and documentation
• Automation and workflow identification (process analysis to identify additional opportunities to automate tasks)
• Contribution to Tech News articles on a bi-weekly basis
• Support of training materials for new tech initiatives
• Support of CIO comms, especially around monthly all-hands meetings
• Participate in user enablement functions, including testing of tech systems and support of training materials around those systems (written, live and video)
• Strategize training and communications plans around the launch of those initiatives
• Some SharePoint page building for new systems/training
• Some video editing support for training materials likely
• Support Application Security with various tasks to push team capabilities to the next level
• Participate in the annual intern project
• Learn how corporate security initiatives function at a global corporation via daily interaction
• Help coordinate and enhance our client secret rotation process
• Observe authentication and authorization design sessions
• Present current status of our projects to the Tech Security department
• Build presentations for Global Tech Forum
• Drive resolution of identified vulnerabilities
• Work with internal customers, teammates and third party providers to ensure operational security
• Communicate risk and remediation requirements clearly to both technical and non-technical stakeholders

Requirements

• Currently enrolled at an accredited two or four-year college/university in the United States, pursuing an undergraduate, graduate and/or law degree
• Graduating between Spring 2025 - Fall 2027
• Have access to housing and transportation within the designated city (We do not offer housing accommodations)
• Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.)
• Commit to 20 - 40 hours per week (based on individual business area)
• Experience in writing communications/newsletters and video editing
• Proficiency in SQL
• AWS hands-on experience
• CICD experience with GitHub
• Understanding of Kubernetes
• Strong spreadsheet and math skills
• Experience with UX tools for design (Figma) and/or research (User Testing)
• Knowledge of how to use project/task management tools
• Basic knowledge of or interest in the music industry
• Experience with O365 - Email, PowerPoint and Excel
• Knowledge of Windows operating systems and Microsoft Office Suite of products
• Mac and PC hardware troubleshooting and deployment skills
• Experience working with multiple SaaS tools, workflow builder tools, collaboration tools such as Teams, Slack, project management tools such as Lists, To-Do, Planner, Monday.com and Office 365 suite including PowerBI
• Strong writing skills
• Experience with Microsoft Office 365 Suite
• Some experience in basic video editing (iMovie, CapCut, etc. is ok)
• Strong research capabilities
• Knowledge of vulnerability assessment, patch management processes and tools
• Experience with operating system administration and tools including Microsoft, Mac OS X, Linux

Nice-to-haves

• Strong attention to detail
• Strong organizational skills and efficiency
• Ability to multitask and meet tight deadlines in fast-paced, high-pressure environments
• High level of integrity
• Discretion in handling confidential information
• Professionalism in dealing with senior professionals inside and outside the company
• A 'can-do' attitude
• Self-starter
• Excellent communication skills

Benefits

• $13-$25 per hour
• The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.