Universal Operations Specialist I - Clark, NJ

Columbia Bank - Clark, NJ

Part-time - Entry Level

Clark, NJ

Credit Intermediation and Related Activities

About the position

The Universal Operations Specialist I position at Columbia Bank in Clark, NJ, is a full-time role that involves supervising teller operations and ensuring the effective training of Universal Bankers. This position is crucial for maintaining the security and efficiency of the teller area, overseeing daily consolidations of teller proof sheets, and managing the opening and closing of the vault. The specialist will play a key role in assisting the branch in achieving its goals and ensuring compliance with banking regulations. In this role, the specialist will be responsible for scheduling work assignments for teller personnel and participating in performance appraisals. They will also handle the approval of transactions on selected deposit accounts, ensuring that all withdrawals exceeding teller limits are verified. The specialist will be expected to research and resolve any issues related to the teller area, maintain security protocols, and assist in the overall security of the branch. Additionally, they will perform all teller activities as required and may assist in the new accounts area when necessary. The position requires strong interpersonal skills, time management, and organizational abilities, as well as excellent verbal and written communication skills. The specialist will need to demonstrate sound judgment in decision-making and problem-solving, along with a precise aptitude for figures and attention to detail. The ability to work weekends as needed is also a requirement, as is the physical capability to stand for extended periods and lift up to 20 lbs. Bilingual skills in Spanish are preferred but not mandatory.

Responsibilities

• Supervises teller operations including direct responsibility for the teller portion of Universal Banking training.
• Schedules hours and work assignments for all teller personnel.
• Participates in performance appraisals for teller staff.
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation.
• Researches and resolves any problems pertaining to the teller area.
• Maintains the security of the teller area, negotiable items, and the opening and closing of the vault and contents.
• Assists in the overall security of the branch.
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits.
• Processes return items and items sent and received for collection.
• Handles uncollected and overdrafts for the branch if assigned and within approved limits.
• Researches item and account to determine action to be taken.
• Performs all teller activities outlined for the Universal Banker position as required.
• Assists in the new accounts area when necessary.
• Handles adjustments to accounts and certificates.
• Processes business account transactions and night drops when applicable.
• Performs other job-related duties as assigned.

Requirements

• 2-4 years of teller, platform, and supervisory experience.
• High school diploma, general education degree (GED) or higher.
• Strong knowledge of banking products.
• Sound judgment in decision making and problem solving.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management, and organizational skills.
• Excellent verbal and written communication skills required.
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel).
• Ability to ask questions to learn about customer's financial needs and introduce them to other bank team members.
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching.
• Ability to supervise/lead the Teller line and coach and mentor as needed.
• Ability to stand for extended periods of time.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.

Nice-to-haves

• Bilingual in Spanish is preferred.
• Independent and highly motivated self-starter.
• Results-oriented with a proven track record to motivate self and others to accomplish objectives.
• Dedicated, enthusiastic, and driven with a strong work ethic.
• A collaborator and team player, translating knowledge and experience into strong and productive relationships.
• Ability to deliver a seamless experience to the customer.

Benefits

• Comprehensive training and onboarding process for new employees.
• Opportunities for career advancement within the bank.