Universal Orlando Credit Card Sales Ambassador

About the position

The Credit Card Sales Ambassador at FNBO will work onsite at Universal Orlando, representing the bank and enhancing guests' experiences by promoting exclusive credit card benefits. This role combines exceptional customer service with sales skills in a dynamic and engaging environment.

Responsibilities

• Engage and interact with guests in a friendly and approachable manner, offering information about Universal's branded credit card offerings.
• Create memorable guest interactions by effectively communicating the features, benefits, and perks of our credit card programs.
• Provide personalized recommendations based on guests' preferences and needs, showcasing how our credit cards can enhance their experience at Universal Orlando.
• Act as a knowledgeable resource, addressing guest inquiries and concerns related to credit card applications, rewards, fees, and terms.
• Collaborate with fellow team members to achieve daily acquisition targets and promote a positive team environment.
• Maintain a comprehensive understanding of Universal's attractions, shows, and events to better connect credit card benefits to the overall park experience.
• Assist guests with completing credit card applications and ensure accuracy in collecting required information.
• Stay current with industry trends, cardholder benefits, and promotions to effectively convey the value proposition of Universal credit cards.
• Comply with all bank policies, regulations, and laws.

Requirements

• Passion for delivering outstanding customer service with a friendly and engaging personality.
• Excellent communication and interpersonal skills, with the ability to connect with diverse groups of people.
• Sales-oriented mindset with the ability to effectively present and sell credit card benefits to potential cardholders.
• Strong attention to detail and organizational skills, ensuring accurate completion of credit card applications.
• Ability to work in a fast-paced, dynamic environment and adapt to changing guest needs.
• Basic knowledge of financial concepts, credit cards, and rewards programs (training will be provided).
• High school diploma or equivalent; college degree preferred.
• At least one year of previous sales or customer service experience required, prior experience in retail or banking preferred.

Nice-to-haves

• Bilingual language skills a plus.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance