Universal Teller I (Full Time)

About the position

The Universal Teller I position at IBC Bank is responsible for conducting and processing various types of customer bank transactions while delivering exceptional customer service. This role emphasizes the importance of building customer relationships and promoting bank products and services to meet customer needs. Tellers are expected to maintain a balanced cash drawer and adhere to bank policies and procedures, ensuring a high-quality banking experience for customers.

Responsibilities

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

Requirements

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1+ years of experience interacting with people preferred
• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key proficiency
• Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities

Benefits

• Vacation & Paid Time Off
• Health Insurance
• Paid Holidays