Hand & Stone Massage and Facial Spa - Strongsville, OH

posted 5 months ago

Part-time,Full-time - Entry Level
Strongsville, OH
Personal and Laundry Services

About the position

Hand And Stone - Massage & Facial SPA is recognized as one of the premier spas in the country, situated in a bustling area of Strongsville, Ohio. We are currently seeking a Front Desk Receptionist to join our team of dedicated professionals in a beautiful spa environment. This role is essential in creating a welcoming atmosphere for our guests and ensuring that their experience exceeds expectations. As a Front Desk Receptionist, you will be the first point of contact for our members and guests, responsible for greeting them upon arrival and providing exceptional customer service throughout their visit. In this position, you will handle various tasks including answering phones, booking appointments, and selling memberships, gift cards, and upgrades. Your friendly and enthusiastic demeanor will help promote our health and wellness services, including massage and facial treatments. We value a positive attitude and excellent communication skills, as these are crucial in fostering a fun and engaging work environment. At Hand And Stone, we believe that happy employees lead to happy clients. Therefore, we are committed to treating every guest and employee with respect and providing numerous growth opportunities within our four spas in the area. We offer competitive commissions, flexible scheduling options for both full-time and part-time positions, and a range of benefits to support your well-being and career development.

Responsibilities

  • Welcome and greet members and guests upon arrival.
  • Answer phones and book appointments.
  • Sell memberships, gift cards, and upgrades.
  • Provide excellent customer service to enhance guest experience.
  • Promote health and wellness services including massage and facials.
  • Multi-task in a busy setting to ensure smooth operations.

Requirements

  • Sales background preferred with at least 2 years of experience.
  • 3 years of customer service experience preferred.
  • Excellent communication skills.
  • Friendly and enthusiastic attitude.
  • Desire to help others and promote health/wellness.

Nice-to-haves

  • Experience in a spa or wellness environment.
  • Knowledge of massage and facial services.

Benefits

  • 401(k)
  • Employee discount
  • Flexible schedule
  • Health insurance
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