Windstream - Lincoln, NE
posted 5 months ago
The Upsell Marketing Specialist plays a crucial role in enhancing the point of sale for various channels, specifically focusing on Door-to-Door, Retail, and RIS. This position acts as a liaison between the business and IT, particularly for systems like Sales Quest and Wincare. The specialist is responsible for ensuring that product, pricing, promotional, and process launches are effectively implemented within the front-line sales teams. This involves developing sales flow processes and creating user interface stories for development, as well as documenting processes and assisting in content development for training purposes when necessary. In addition to implementation, the Upsell Marketing Specialist analyzes the performance of front-line sales representatives to identify gaps in performance. This includes gathering data and anecdotal feedback to measure impacts and providing recommendations on how to close these gaps. The role also involves researching questions, problems, product development, and operational issues that may arise. Daily responsibilities may include reporting (both ad hoc and weekly), prioritizing tasks within Sales Quest and WinSales, managing campaigns, and coordinating training sessions for Door-to-Door sales teams. The specialist will also be involved in user acceptance testing (UAT) and production elevation, as well as managing NID and supporting national agent calls. Overall, the Upsell Marketing Specialist is integral to the success of the sales teams by ensuring they have the necessary tools, training, and support to effectively sell Windstream's products and services.