Urban Outfitters Key Holder

Urban Outfitters - Durham, NC

- Entry Level

Durham, NC

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Responsibilities

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer
• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Requirements

• Passion for Urban Outfitters brand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings
• Much more