About the position
As a Sales Associate at Urban Outfitters, you will play a crucial role in driving sales by providing a genuine and personalized experience to each customer. Your primary responsibility will be to act as a brand representative, embodying the values of Urban Outfitters. You will initiate conversations with customers, share your product knowledge, and offer advice to create a unique shopping experience. Utilizing technology, you will stay informed about company priorities and promotions, ensuring a seamless omni-channel shopping experience through tools such as MPOS and POS systems, as well as facilitating in-store and curbside pickups. In addition to your customer-facing duties, you will contribute positively to the store environment by being respectful and helpful to your peers. Collaboration with team members and leadership is essential, as you will share ideas and support the needs of the team. Your willingness to learn and adapt to changes will be vital in this dynamic retail environment. You will also be responsible for maintaining Urban Outfitters' visual and operational standards, always keeping the customer in focus. This includes supporting the shipment process to familiarize yourself with new products and participating in omni order fulfillment processes. Adhering to safety standards, ensuring inventory accuracy, and upholding company policies will be key to supporting the store's profitability.
Responsibilities
- Act as a brand representative reflective of Urban Outfitters' values.
- Initiate conversations and share product knowledge with customers.
- Utilize technology to provide a seamless omni-channel shopping experience.
- Contribute positively to the store environment by being respectful and helpful to others.
- Collaborate with peers and leadership to support team needs.
- Maintain visual and operational standards focused on customer experience.
- Support the shipment process and gain awareness of new products.
- Adhere to safety standards and uphold company policies.
Requirements
- Passion for the Urban Outfitters brand.
- Experience in customer service.
- Ability to work as a team player.
- Flexibility to work nights, weekends, and holidays.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Generous employee discounts
- Retirement savings plan
- Comprehensive perks and benefits
