Urgent Care Medical Assistant/Receptionist - Full Time!

Emerson Hospital - Maynard, MA

Full-time - Entry Level

Maynard, MA

Hospitals

About the position

The Urgent Care Medical Assistant/Receptionist at Emerson Hospital plays a crucial role in providing patient care and supporting the operational functions of the Urgent Care Center. Reporting directly to the Practice Manager and working under the supervision of the Physician(s), this position is designed for individuals who thrive in a fast-paced environment and are committed to delivering high-quality care to patients. The Medical Assistant/Coordinator will assist in implementing care plans, ensuring that established standards and practices are followed in the urgent care setting. This role requires a collaborative approach, as the UCCMA/C will support physicians in treating a variety of ailments while also assisting front office staff with administrative duties. In this position, the Medical Assistant will be responsible for a range of tasks that include patient interaction, administrative support, and clinical duties. The ideal candidate will have a strong background in urgent care or a related healthcare environment, with a minimum of one year of experience. Phlebotomy experience is highly preferred, as the role involves drawing blood and performing laboratory procedures. The Medical Assistant will also be expected to maintain accurate patient records, manage scheduling, and handle medical billing and coding tasks. Strong communication skills are essential, as the UCCMA/C will interact with patients, families, and healthcare staff on a daily basis, addressing any concerns and providing exceptional customer service. The position requires a high school diploma or equivalent, along with certification as a Medical Assistant (CMA, RMA, or CCMA). CPR/BLS certification is also required, with the expectation that it will be obtained within four months of hire. The successful candidate will demonstrate proficiency in electronic medical records, Microsoft Office, and possess the ability to work independently or as part of a team. Attention to detail, critical thinking, and organizational skills are vital for managing the demands of this role effectively.

Responsibilities

• Assist with the implementation of care plans for patients in the Urgent Care Center.
• Support physicians in treating various types of ailments in a fast-paced environment.
• Assist front office staff with administrative duties and patient coordination.
• Maintain accurate patient records and manage scheduling using electronic medical records systems.
• Perform phlebotomy and laboratory procedures as required.
• Handle medical billing and coding tasks, ensuring compliance with third-party payer requirements.
• Provide superior customer service and address escalated issues with professionalism.
• Communicate effectively with patients, families, and healthcare staff, both in person and over the phone.

Requirements

• High School Diploma or equivalent required.
• Graduate of a certified or registered medical assistant program.
• Minimum of one year of experience in an urgent care or related healthcare environment.
• Minimum of one year of phlebotomy experience with patients of all ages preferred.
• CPR/BLS certification required, or to achieve within 4 months from date of hire.
• Certified as CMA, RMA, or CCMA or eligible for certification, to be obtained within 1 year of hire.
• Basic computer skills, including familiarity with electronic medical records and Microsoft Office.
• Strong verbal and written communication skills to understand and interpret instructions.
• Knowledge of medical billing systems, medical coding, and third-party payer requirements.

Nice-to-haves

• Experience in a high-pressure healthcare environment.
• Ability to multitask and problem-solve effectively.
• Strong aptitude for detail and organizational skills.