Urgent Care Patient Service Representative

Children's Hospital of Philadelphia - King of Prussia, PA

Part-time - Entry Level

King of Prussia, PA

10,001+ employees

Hospitals

About the position

As a Patient Service Representative (PSR) at Children's Hospital of Philadelphia (CHOP), you will play a crucial role in fostering a welcoming and respectful experience for patients and their families. This part-time position involves various administrative tasks aimed at supporting the healthcare process and ensuring efficient service delivery.

Responsibilities

• Greet visitors and provide efficient support services.
• Perform EPIC software functions, including patient check-in, checkout, demographic and insurance information collection, and daily eligibility verifications.
• Answer and triage phone calls, verify contact information, and document messages.
• Schedule appointments, inform families of delays, and address or escalate complaints.
• Collect and process payments, reimbursements, and insurance referrals.
• Provide updates during shifts and team meetings (i.e., changes in on-call providers).
• Maintain patient records while following HIPAA guidelines.
• Perform administrative tasks (mail, faxes, photocopies, etc.).
• Rotate shifts (if located in a unit where 24/7 coverage is needed).
• If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma Bline.

Requirements

• High school diploma/GED is required.
• At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service is preferred.

Nice-to-haves

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to maintain confidentiality and professionalism