Urgent Care Receptionist/Medical Assistant - College Point, NY

$33,280 - $58,802/Yr

UnitedHealth Group

Full-time - Entry Level

Insurance Carriers and Related Activities

About the position

The Associate Urgent Care Receptionist/Medical Assistant at Optum Urgent Care College Point plays a crucial role in providing excellent customer service and supporting the healthcare team. This position involves managing patient check-ins, scheduling appointments, and assisting with clinical tasks, all while adhering to organizational protocols and Lean processes. The role is integral to ensuring a smooth operation within the urgent care setting, contributing to the overall mission of delivering high-quality healthcare services.

Responsibilities

• Greet patients and conduct check-in process, collecting or verifying demographic information.
• Load or update insurance information as needed.
• Answer telephone calls promptly and courteously for all specialties.
• Confirm and schedule appointments, verifying eligibility and authorization.
• Scan insurance card(s) and collect co-payments and outstanding balances.
• Post payments received in the practice management system and provide system-generated receipts.
• Send patient records to primary care physician.
• Take vital signs, perform EKGs, and assist providers with patient care.
• Prepare exam rooms for patients and document patient encounters in Epic.
• Perform lab testing and quality assurance, preparing and tracking specimens sent to lab.
• Schedule appointments using approved scheduling guidelines.
• Monitor daily reminder call logs and conduct outreach to patients requiring appointments.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of customer service or healthcare-related experience.
• Intermediate level of computer proficiency in Microsoft Office.
• Ability to be cross-trained as a medical assistant or have certification as a medical assistant.
• Ability to cover other offices if needed.

Nice-to-haves

• Experience working with an electronic health record (EPIC).
• Knowledge of medical terms.
• One plus years of experience working in a medical front office position.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.