US Personal Banking - Centralized Governance, Change and Common Control Execution Manager - SVP - Hybrid

$130,880 - $196,320/Yr

Citigroup - Jacksonville, FL

Full-time - Senior

Jacksonville, FL

Credit Intermediation and Related Activities

About the position

The Centralized Governance, Change and Common Control Execution Leader is responsible for managing complex, critical, and large professional disciplinary areas within the organization. This role involves leading and directing a team of six risk management professionals who are aligned with three key enabling functions: Analytics, Chief Operating Office, and Client Experience. The position requires a deep understanding of various risk and control activities and how the Business Control function supports the achievement of essential business objectives. The leader must possess excellent communication, interpersonal, and presentation skills to effectively influence and negotiate with senior leadership both internally and externally. As a vital member of the leadership team, this role plays a crucial part in shaping the risk management strategy and ensuring compliance with regulatory and policy requirements. The responsibilities of this position include overseeing the execution of various Manager Control Assessments (MCA) and ensuring compliance with mandatory policies such as Records Management, Continuity of Business, and New Activity. The leader will provide oversight on business-executed controls and manage significant organizational changes, including executing assessments and change management plans. Additionally, the role involves maintaining an accurate inventory of business procedures, conducting periodic reviews, and partnering with MCA teams on risk routines. The leader will also be responsible for reviewing MCA quality errors, identifying themes for improvement, and implementing changes that enhance efficiency within the team. Furthermore, the leader will conduct Control Design Assessments to ensure that controls are designed to mitigate risks effectively. This includes managing audit and exam processes, collaborating with other control leaders to implement best practices, and ensuring that risk and control responsibilities are embedded within the team. The position also entails full management responsibility for the team, including performance evaluations, capacity planning, and succession planning. The leader must demonstrate a commitment to fostering a culture of teamwork, inclusion, and trust while ensuring compliance with applicable laws and regulations. Overall, this role is pivotal in safeguarding Citigroup's reputation and assets by driving compliance and effective risk management practices.

Responsibilities

• Lead a centralized team of 6 risk management professionals.
• Ensure compliance with all applicable regulatory and policy requirements.
• Accountable for the execution of various Manager Control Assessments (MCA) including Mandatory Absence, Records Management, Continuity of Business, Parameter Change, and New Activity.
• Provide oversight on business executed controls including Parameter Change, Privacy, Project Delivery, New Activity, EUC, DAR Scan, Human Capital, and Third Party Risk Management.
• Manage Regulatory, Policy, and Significant Organizational Changes, including executing assessments and change management plans.
• Maintain accurate and complete inventory of business procedures and conduct periodic reviews.
• Partner with MCA Teams on monthly/quarterly/annual risk routines, including Operational Risk Forums and Quarterly and Annual Risk Assessments.
• Review and action MCA quality errors, identifying themes and opportunities for education to improve execution.
• Apply knowledge of the business and processes to identify and implement improvements that drive efficiency and capacity saves within the team.
• Conduct Control Design Assessments to ensure design of controls mitigates risks as required by the Control Standards.
• Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Accountable for audit and exam management.
• Work with other control leaders to identify, leverage, and implement best practices and processes across Citi to strengthen control programs.
• Full management responsibility for the team, including management of people, capacity planning, performance evaluations, compensation, hiring, disciplinary actions, terminations, and budget approval.
• Develop talent based on career goals to ensure succession planning.
• Ensure that risk and control responsibilities and accountabilities are embedded within the team, providing training and leading by example.

Requirements

• 10+ years of experience in risk management or related field.
• In-depth MCA experience required.
• Experience in second or third line of defense role is a plus.
• Demonstrated standard of excellence and commitment to delivering high-quality work products.
• Proven success demonstrating strong judgment, thought leadership, critical thinking, and problem-solving skills.
• Keen attention to detail and ability to connect the dots.
• Proven track record of attracting, retaining, developing, and motivating diverse talent and building high-performing teams.
• Ability to lead and manage through change and ambiguity.
• Demonstrated ability to foster a culture of teamwork, inclusion, trust, and engagement.
• Exceptional relationship management skills with the ability to resolve conflict while maintaining relationships.
• Strong ability to articulate a business unit's function, priorities, controls, and the impact of issues on the business.
• Demonstrated ability to prioritize and drive results with a high sense of urgency.

Nice-to-haves

• Experience in a leadership role within a financial institution.
• Familiarity with regulatory compliance frameworks and risk management best practices.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays