US Retail Bank, Business Risk & Control - Senior Issue Manager, Vice President (Hybrid)
Citigroup - Fallon, MO
posted 16 days ago
About the position
The Business Risk and Control Officer is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. They are recognized as a technical authority for an area within the business and require basic commercial awareness. Typically, there are multiple individuals within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are essential to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. The role has a significant impact on the area through complex deliverables and involves providing advice and counsel related to the technology or operations of the business. The work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities
- Utilized project management skills to manage a portfolio of USRB Issues throughout the Issue Management lifecycle.
- Facilitate Issue Management meetings to drive progress with Key Stakeholders and Business Support Peers.
- Identify and document Issue root cause leveraging 5 Whys activity.
- Ensure completeness and accuracy of Issue Descriptions, utilizing the 4 C's (Concern, Cause, Context, Consequence).
- Partner with Business to develop corrective action plans, providing challenge as needed to ensure CAP aligns with Policy guidelines and best practices.
- Escalate Obstacles/Challenges/Risks and Nuances that can/will impact the Issue overall target completeness.
- Ability to run and manage conference calls with business partners, Internal Audit, ICRM, Legal and functional peers from multiple disciplines to reach a common goal.
- Leverage communication and influencing skills to guide Issue & Corrective Action Plan owners and Supporting Business Partners during times of distress during the Issue Management Process.
- Create/Develop Issue Closure Attestation Packages and review supporting documentation/artifacts. Provide credible challenge as needed with Key Stakeholders.
- Build partnerships with supported Line of Businesses Operations leaders, process owners, Business Control, ICRM, In-Business Credit Risk, Legal, CCRT, Technology, and Monitoring partners.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Deliver results in a highly matrixed environment, with accountability to both Issue Management and supported Business Line.
Requirements
- 6-10 years of Retail Bank and/or Mortgage Financial experience.
- Ability to operate with a limited level of direct supervision.
- Strong analytical and organizational skills.
- Project Management experience preferred.
- Working knowledge of MCA and ARCM structure.
- Working knowledge of Risk Mitigation.
- Proficient with Microsoft Office - Excel, PowerPoint.
- Proficient with Citi Risk and Controls system, including iCAPs.
Nice-to-haves
- Master's degree preferred.
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
