(US) Sr. Revenue Operations Analyst - Senior Care

$100,200 - $110,000/Yr

Pointclickcare - Remote, OR

Full-time - Mid Level

Remote, OR

Professional, Scientific, and Technical Services

About the position

The Senior Revenue Operations Analyst plays a crucial role in the Senior Care Business Unit, focusing on sales performance metrics, sales technology optimization, territory management, and data analysis for process improvements. This position aims to empower sales leadership with data-driven insights to enhance strategic decision-making across the organization.

Responsibilities

• Provide reporting and analysis of sales data to management to inform strategy and tactics, including territory design and optimization.
• Prepare regular, comprehensive KPI analysis for consumption by SLT/ELT, supporting the Senior Manager.
• Support month end close and deal closure process, as well as reconciliation.
• Support new fiscal year planning with required TAM and quota analysis.
• Lead the 90-day bookings forecast cycle, working in close collaboration with FP&A, and support building a 12 month rolling bookings forecast.
• Collaborate with Corporate Data Office (CDO) to maintain data quality and integrity of key sales systems.
• Create and manage reporting for key sales performance metrics, such as pipeline management, sales attainment, win/loss ratio, average length of sale, etc.
• Conduct data analysis to support continuous business process improvement.
• Support sales employees on effective use of sales systems (Salesforce, Clari, Insights, etc.).
• Partner with the Business System Analyst to drive continuous improvements in sales systems and tools.
• Support sales commission calculation and communication process in partnership with Total Rewards.
• Collaborate with sales enablement in the development of a comprehensive Sales Operations Playbook detailing all key CRM workflows (lead management, opportunity management, quoting, etc.).
• Provide one-on-one assistance for sales employees experiencing technical issues with the CRM.
• Collaborate with the Corporate Data Office (CDO) on continuous improvement of CRM processes and data accuracy.
• Collaborate with the SDR Manager and Marketing to optimize implementation of existing sales automation tools and follow-up of marketing qualified leads.
• Lead the evaluation and implementation of new sales automation tools.
• Lead the transformation of sales automation activity data into actionable insights that improve sales outcomes.
• Work together with sales reps on whitespace and territory analysis to identify high-value prospects capable of converting to revenue with maximum efficiency.
• Provide ad hoc analysis of CRM and market data required to accelerate deal progression and improve win rates.
• Partner with other Senior Care Revenue Operations Analysts to provide ad hoc support for other functional areas, as required.

Requirements

• 3+ years of sales analytics or sales/business operations experience.
• Bachelor's degree.
• Proficient with Salesforce CRM; Clari experience is considered an asset.
• Experienced in process analysis, design, optimization, and documentation.
• Demonstrated success in automating existing manual processes.
• Service-oriented mindset: always dedicated to delivering the best results to the internal customer.
• Meticulous attention to detail and excellent organizational skills.
• Ability to work independently to meet deadlines and produce quality results.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong written and oral communication skills.
• Strong interpersonal and relationship-building skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint), and Advanced MS Excel skills (complex pivot tables, advanced formulae, PowerPivot).
• SQL (Structured Query Language), Visual Basic, Python, PowerBI strong assets.

Nice-to-haves

• Experience with Clari CRM.
• Familiarity with sales automation tools.
• Knowledge of data visualization tools like PowerBI.

Benefits

• Base salary range of $100,200 - $110,000 + bonus + benefits.
• Comprehensive total rewards package including health insurance, retirement plans, and paid time off.