US-SVP Customer Operation

$279,981 - $349,976/Yr

R1 RCM - Chicago, IL

Full-time - Senior

Chicago, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As the Senior Vice President of Customer Operations at R1 RCM Inc., you will be responsible for managing relationships with executive-level clients, ensuring alignment with their KPI expectations, and driving operational excellence in revenue cycle management. This role involves significant client interaction, particularly in the West Coast region, and requires a strategic vision to improve performance and customer satisfaction in a fast-paced, high-growth environment.

Responsibilities

• Partner with executive level clients to communicate R1's results in relation to client KPI expectations.
• Work through change management processes with clients and educate leaders on R1's key deliverables.
• Collaborate with internal executives to relay client feedback and influence change.
• Monitor performance KPIs and ensure budget expectations are met according to contract MSA.
• Translate industry expertise into strategic vision and operational tactics to enhance revenue cycle performance.

Requirements

• Strategic vision across operational excellence with a collaborative approach to achieve growth goals.
• Strong analytical skills to translate operational concepts into measurable results and design meaningful data analytics efforts.
• Proven leadership skills to drive transformation and gain team buy-in.
• Broad understanding of Revenue Cycle Operations within a hospital setting.
• Tenacity and grit to manage complex and challenging environments effectively.
• Strong communication and leadership skills to coach team members in R1's core values.
• Ability to manage change and assist counterparts through transitions to new processes or technologies.
• Interpersonal skills to establish trust and partnership with client counterparts.
• Self-motivated with a desire for continuous learning and innovation.

Benefits

• Competitive salary range of $279,981.00 - $349,976.00 per year.
• Opportunities for continuous learning and career exploration.
• Collaborative work environment across various groups.
• Meaningful work that impacts communities.
• Comprehensive benefits package.