PricewaterhouseCoopers - Tampa, FL

posted 5 months ago

Full-time - Manager
Tampa, FL
Professional, Scientific, and Technical Services

About the position

A career in Products and Technology at PwC is an opportunity to bring the firm's strategy to life by integrating products and technology into everything we deliver. Our clients expect us to provide the right people and technology to address their most significant challenges, and the Products and Technology team is dedicated to helping PwC meet this demand while accelerating business growth. This team comprises skilled technologists, data scientists, product managers, and business strategists who leverage technology to drive change. The team is responsible for the strategy, management, and delivery of essential technology services that support business systems and applications. To thrive in a constantly evolving environment, every member of PwC must embody a purpose-led and values-driven leadership approach. The PwC Professional framework outlines a unified set of expectations across various lines, geographies, and career paths, providing clarity on the skills necessary for individual success and career progression. As a Manager, you will collaborate with a team of problem solvers to tackle complex business issues from strategy to execution. Your responsibilities will include developing new skills beyond your comfort zone, resolving issues that hinder team effectiveness, coaching team members, analyzing complex ideas, and using data to inform decisions. You will also manage a variety of viewpoints to build consensus and simplify complex messages while upholding the firm's code of ethics and business conduct. This role requires a broad understanding of business functions to address critical technology challenges and ensure adherence to Service Level Agreements for application support services.

Responsibilities

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team from working effectively.
  • Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
  • Analyze complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarizing key points.
  • Uphold the firm's code of ethics and business conduct.
  • Ensure adherence to Service Level Agreements for Level 2 and 3 application support services.

Requirements

  • Minimum Degree Required: High School Diploma
  • Minimum Years of Experience: 4 years in progressive roles managing IT operations quality control, process improvement, and compliance.
  • Preferred Degree: Bachelor Degree
  • Demonstrates extensive level abilities and/or a proven record of success as a team leader in directing, motivating, delegating, and empowering team members across multiple offices.
  • Experience in building and sustaining a high-performance culture for the team.
  • Experience in driving continuous process improvements to enhance customer experience through simplification, automation, and issue elimination.
  • Experience in using analytics to identify and execute opportunities to improve customer experience.
  • Experience in managing timely PC provisioning, repairs, and disposals, escalating if service level agreements are not met.
  • Experience in providing PC lifecycle budget oversight and coordinating annual budget planning activities.

Nice-to-haves

  • Experience in overseeing the monitoring and reconciling of assets at vendor and onsite locations.
  • Experience in managing team performance metrics and achieving key performance metrics.
  • Experience in recovering relationships with stakeholders and customers after poor service delivery.
  • Experience in encouraging innovation and knowledge sharing within the team.

Benefits

  • Competitive salary
  • Comprehensive health insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements
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