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The position involves driving sales through effective merchandise presentation, assessing economic trends, overseeing stocking and rotation of merchandise, and ensuring cleanliness of the area. The role also includes leading and developing teams by teaching, training, and actively listening to associates, providing feedback, and communicating business objectives. Exceptional customer service standards are modeled and demonstrated, with a focus on resolving customer needs and complaints. The position requires supervision and development opportunities for hourly associates, controlling unexplained loss of merchandise, and improving profitability. Additionally, the role involves monitoring safety and risk controls, managing claims and receiving operations, and ensuring compliance with company policies and procedures. Leadership expectations include building diverse teams, maintaining integrity, and delivering results while putting the customer first.
