(USA) Asset Protection Operations Coach

$65,000 - $80,000/Yr

Wal-Mart - Fairlawn, OH

Full-time - Mid Level

Fairlawn, OH

General Merchandise Retailers

About the position

The position involves driving sales through effective merchandise presentation, assessing economic trends, overseeing stocking and rotation of merchandise, and ensuring cleanliness of the area. The role also includes leading and developing teams by teaching, training, and actively listening to associates, providing feedback, and communicating business objectives. Exceptional customer service standards are modeled and demonstrated, with a focus on resolving customer needs and complaints. The position requires supervision and development opportunities for hourly associates, controlling unexplained loss of merchandise, and improving profitability. Additionally, the role involves monitoring safety and risk controls, managing claims and receiving operations, and ensuring compliance with company policies and procedures. Leadership expectations include building diverse teams, maintaining integrity, and delivering results while putting the customer first.

Responsibilities

• Drive sales by ensuring effective merchandise presentation.
• Assess economic trends and community needs.
• Oversee stocking and rotation of merchandise.
• Set up, clean, and organize product displays.
• Secure fragile and high-shrink merchandise.
• Lead and develop teams by teaching and training associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives.
• Provide supervision and development opportunities for hourly associates.
• Control unexplained loss of merchandise and improve profitability.
• Conduct operational and pre-inventory reviews.
• Investigate alleged fraud and other illegal activities.
• Monitor safety and risk controls within the facility.
• Manage claims and receiving operations.

Requirements

• Completion of 2 years of college.
• 1 year's experience as a supervisor in a multi-department environment.
• 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years' experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection.
• Acquisition of a current, state issued Certificate of Eligibility (if applicable).
• Successful completion of criminal background check and/or firearms authorized training (if applicable).

Nice-to-haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• Certification in an asset protection related field.
• General work experience supervising 5 or more direct reports.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• 401(k) and stock purchase plans.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education assistance through Live Better U.