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The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role requires providing clear expectations and guidance to implement business solutions and effectively communicating business objectives to teams. Additionally, the position emphasizes exceptional customer service standards, managing customer service initiatives, resolving customer needs and complaints, and developing action plans for process improvement. Financial performance and sales management are also key responsibilities, including reviewing P&L statements, managing budgeting and expenses, and ensuring effective merchandise presentation. The role includes hiring, training, and mentoring associates, ensuring diversity and inclusion awareness, and compliance with company policies and procedures. Leadership expectations include building high-performing, diverse teams, maintaining integrity, and delivering results while prioritizing customer service.
