(USA) Coach/Ops Mgr Trainee

$31 - $38/Yr

Wal-Mart - Hickory, NC

Full-time - Entry Level

Hickory, NC

General Merchandise Retailers

About the position

The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role requires providing clear expectations and guidance to implement business solutions and effectively communicating business objectives to teams. Additionally, the position emphasizes exceptional customer service standards, managing customer service initiatives, resolving customer needs and complaints, and developing action plans for process improvement. Financial performance and sales management are also key responsibilities, including reviewing P&L statements, managing budgeting and expenses, and ensuring effective merchandise presentation. The role includes hiring, training, and mentoring associates, ensuring diversity and inclusion awareness, and compliance with company policies and procedures. Leadership expectations include building high-performing, diverse teams, maintaining integrity, and delivering results while prioritizing customer service.

Responsibilities

• Lead and develop teams by teaching, training, and listening to associates.
• Tour stores and provide feedback to improve operations.
• Communicate and collaborate with associates regarding store operations and business initiatives.
• Introduce and lead company change efforts effectively.
• Provide clear expectations and guidance for implementing business solutions.
• Model and demonstrate exceptional customer service standards to store associates.
• Manage customer service initiatives and ensure customer needs are resolved.
• Drive financial performance and sales by reviewing P&L statements and managing budgets.
• Ensure effective merchandise presentation and inventory flow.
• Develop and implement action plans to mitigate shrink and achieve sales goals.
• Supervise and develop hourly associates through hiring, training, and mentoring.
• Ensure compliance with company policies and support company mission and values.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
• Attend and successfully complete all job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for associates.