(USA) Coach/Ops Mgr Trainee
Wal-Mart - Salem, NH
posted 4 days ago
About the position
The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also requires providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Additionally, the position emphasizes exceptional customer service standards, managing customer service initiatives, resolving customer needs and complaints, and providing process improvement leadership to ensure a high-quality customer experience. Financial performance and sales management are also key responsibilities, including reviewing P&L statements, managing budgeting and expenses, and developing action plans to mitigate shrink and achieve sales goals. The role includes supervision and development opportunities for hourly associates, ensuring compliance with company policies, and supporting the company's mission and values.
Responsibilities
- Leads and develops teams by teaching, training, and actively listening to associates.
- Tours stores and provides feedback to associates.
- Communicates and collaborates with all levels of associates regarding store operations.
- Introduces and leads company change efforts.
- Provides clear expectations and guidance to implement business solutions.
- Models and demonstrates exceptional customer service standards.
- Manages and supports customer service initiatives.
- Ensures customer needs, complaints, and issues are successfully resolved.
- Drives financial performance and sales by reviewing and evaluating P&L statements.
- Manages budgeting, forecasting, and controlling expenses.
- Monitors merchandise presentation, seasonal transitions, and inventory flow.
- Develops and implements action plans to mitigate shrink and achieve sales goals.
- Provides supervision and development opportunities for hourly associates.
- Ensures compliance with company policies and procedures.
Requirements
- 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
- Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
- Attendance and successful completion of all job-required trainings and assessments.
- Evidence of full vaccination as defined by CDC guidelines or approval of medical or religious accommodation.
Nice-to-haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.
Benefits
- Competitive pay and performance-based bonus awards.
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit program for associates.
