Walmart - Charlotte, NC
posted about 1 month ago
In this leadership role at Walmart, you will be responsible for effectively leading and developing teams by teaching, training, and actively listening to associates. This includes touring stores and providing constructive feedback through a method known as Tour-to-Teach. You will communicate and collaborate with associates at all levels regarding store operations, utilizing technology, business initiatives, merchandising, and the overall direction of the company. Your role will also involve introducing and leading company change efforts, providing clear expectations, and guiding teams in implementing business solutions while effectively communicating business objectives. You will model and demonstrate exceptional customer service standards to store associates by adhering to the One Best Way (OBW) service model. This includes managing and supporting customer service initiatives, such as community outreach programs, ensuring that customer needs, complaints, and issues are resolved successfully. You will be responsible for developing and implementing action plans to correct deficiencies and providing leadership in process improvement to ensure a high-quality customer experience. Driving the financial performance and sales of the designated store area will be a key responsibility. You will review and evaluate Profit & Loss (P&L) statements, manage budgeting, forecasting, and controlling expenses to ensure they align with sales. Additionally, you will monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. Supervision and development of hourly associates will be a significant part of your role. This includes hiring, training, mentoring, assigning duties, and setting clear expectations. You will also provide recognition to associates, communicate expectations consistently, and ensure diversity and inclusion awareness while recruiting and developing qualified associates to meet staffing needs and support company growth potential. You will coordinate, complete, and oversee job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying improvement opportunities. Ensuring compliance with company policies and procedures while supporting the company’s mission, values, and standards of ethics and integrity will also be part of your responsibilities. This includes implementing action plans related to these policies and providing guidance on executing business processes and practices.