(USA) Frontend Coach

About the position

The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also requires modeling exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by reviewing Profit and Loss statements, managing budgeting and forecasting, and ensuring effective merchandise presentation. The role includes supervising and developing hourly associates, ensuring compliance with company policies, and fostering a culture of belonging and diversity. The position emphasizes integrity, customer service, and continuous improvement.

Responsibilities

• Leads and develops teams by teaching, training, and providing feedback.
• Models and demonstrates exceptional customer service standards.
• Drives financial performance and sales by managing budgets and expenses.
• Supervises and develops hourly associates through hiring, training, and mentoring.
• Ensures compliance with company policies and supports company values.
• Builds high-performing teams and fosters a culture of belonging.
• Delivers results while putting the customer first and adapting to their needs.
• Encourages continuous improvement and learning from mistakes.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
• Attendance and successful completion of all job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• General work experience supervising 5 or more direct reports.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education assistance for associates and dependents.