(USA) Frontend Coach

$65,000 - $80,000/Yr

Walmart - Charlotte, NC

Part-time,Full-time - Mid Level

Charlotte, NC

General Merchandise Retailers

About the position

In this leadership role, you will be responsible for effectively leading and developing teams by employing a hands-on approach that includes teaching, training, and actively listening to associates. You will tour stores to provide constructive feedback, communicate and collaborate with associates at all levels regarding store operations, and utilize technology to support business initiatives, merchandising, and company direction. Your role will also involve introducing and leading company change efforts, providing clear expectations, and guiding teams in implementing business solutions while effectively communicating business objectives. You will model and demonstrate exceptional customer service standards to store associates by adhering to the One Best Way (OBW) service model. This includes managing and supporting customer service initiatives, ensuring customer needs and complaints are addressed, and developing action plans to correct deficiencies. You will provide leadership in process improvement to ensure a high-quality customer experience, driving the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (P&L) statements, managing budgeting and forecasting, and controlling expenses to align with sales. Your responsibilities will also include supervising and developing hourly associates through hiring, training, and mentoring. You will assign duties, set clear expectations, and provide recognition to associates while ensuring diversity and inclusion awareness. You will coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and identifying improvement opportunities. Compliance with company policies and procedures is essential, and you will implement action plans to uphold the company's mission, values, and standards of ethics and integrity. At Walmart, we offer competitive pay along with performance-based bonuses and a comprehensive benefits package that includes health coverage (medical, vision, and dental), financial benefits (401(k), stock purchase, and life insurance), and paid time off (PTO) for various needs. Our Live Better U program provides education benefits for associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees. The annual salary for this position ranges from $65,000 to $80,000, with additional compensation based on performance and other factors.

Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates.
• Tour stores and provide feedback to improve operations.
• Communicate and collaborate with associates regarding store operations and business initiatives.
• Introduce and lead company change efforts effectively.
• Provide clear expectations and guidance for implementing business solutions.
• Model and demonstrate exceptional customer service standards to store associates.
• Manage and support customer service initiatives, ensuring customer needs are met.
• Develop and implement action plans to correct deficiencies in customer service.
• Drive financial performance and sales by reviewing and evaluating P&L statements.
• Manage budgeting, forecasting, and controlling expenses in the designated business area.
• Monitor merchandise presentation, seasonal transitions, and inventory flow.
• Develop action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, and mentoring.
• Assign duties and set clear expectations for associates.
• Ensure diversity and inclusion awareness among associates.
• Coordinate and oversee job-related activities and assignments with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Ensure compliance with company policies and procedures.

Requirements

• 2 years of college education; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required for facilities selling firearms.
• Completion of all job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.