(USA) Frontend Coach

$65,000 - $80,000/Yr

Walmart - Kalamazoo, MI

Part-time,Full-time - Entry Level

Kalamazoo, MI

General Merchandise Retailers

About the position

The position involves leading and developing teams in a retail environment, focusing on exceptional customer service, financial performance, and compliance with company policies. The role requires effective communication and collaboration with associates at all levels, driving business initiatives, and implementing change efforts to enhance store operations and customer experience.

Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates.
• Tour stores and provide feedback to improve operations.
• Communicate and collaborate with associates regarding store operations and business initiatives.
• Model and demonstrate exceptional customer service standards to store associates.
• Manage and support customer service initiatives and resolve customer issues effectively.
• Drive financial performance by reviewing P&L statements and managing budgets.
• Monitor merchandise presentation, inventory flow, and operational processes.
• Provide supervision and development opportunities for hourly associates.
• Ensure compliance with company policies and support the company mission and values.
• Coordinate job-related activities and maintain relationships with key stakeholders.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training may be required for certain facilities.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.