This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
(USA) Member Team Lead
$41,600 - $58,240/Yr
Sam's Club - Durham, NC
posted about 2 months ago
Full-time - Entry Level
Durham, NC
10,001+ employees
Merchant Wholesalers, Durable Goods
About the position
The position involves assisting management in supervising associates within a designated area, ensuring compliance with company policies, and providing excellent member service. The role includes training associates, managing membership processes, and overseeing the operational aspects of the assigned area to enhance customer satisfaction and meet business goals.
Responsibilities
- Assist management with the supervision of associates by assigning duties and providing feedback.
- Train associates on processes and procedures related to member service.
- Communicate and support membership by providing information on membership types and benefits.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Participate in sales and marketing events and maintain marketing documentation.
- Ensure member service by assisting with purchasing decisions and transactions.
- Oversee assigned area by handling claims and returns, organizing merchandise, and maintaining cleanliness.
- Complete accounting records and assist with financial transactions and investigations.
- Develop and implement processes to meet business needs by collaborating with various stakeholders.
- Promote compliance with company policies and assist management with ethical issues.
- Lead and participate in teams to coordinate work assignments and ensure quality.
Requirements
- 6 months of retail experience including operating front-end equipment (e.g., cash register).
- 6 months of customer service experience.
- Must be 18 years of age or older.
Nice-to-haves
- Experience leading a front-end team.
- Supervisory experience including hiring, evaluating, mentoring, and managing workloads.
Benefits
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
- Short-term and long-term disability benefits.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Paid education assistance through the Live Better U program.
