(USA) Personal Shopper - Sams

About the position

As a Personal Shopper at Sam's Club, you will play a crucial role in fulfilling Member Curbside Pickup and Delivery orders. Your responsibilities will include reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing them, and ensuring the accuracy of both orders and invoices. You will be responsible for securing items until Members arrive and following up on any out-of-stock merchandise to meet Member needs. This position requires a strong focus on customer service, as you will be expected to acknowledge Members, identify their needs, assist with purchasing decisions, locate merchandise, resolve issues and concerns, and promote the Company's products and services. In addition to fulfilling orders, you will also be tasked with developing and supporting Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events. Your efforts will contribute to meeting Membership goals and enhancing the overall Member experience. Safety is a top priority at Sam's Club, and you will be expected to maintain the safety of the facility by following all safety standards, procedures, and guidelines. This includes conducting safety sweeps, adhering to proper forklift spotting procedures, and handling hazardous materials correctly. You will also be responsible for reporting any unsafe situations to Management. To succeed in this role, you will need to complete work assignments and priorities by utilizing company policies, data, and resources. Collaboration with managers, co-workers, customers, and other business partners will be essential as you identify priorities, deadlines, and expectations. You will be expected to communicate progress and information effectively, recommend ways to address improvement opportunities, and adapt to change, difficulties, and feedback. At Sam's Club, we offer competitive pay along with performance-based bonus awards and a comprehensive benefits package designed to support your health, well-being, and financial security. Our health benefits include medical, vision, and dental coverage, while financial benefits encompass a 401(k) plan, stock purchase options, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for various purposes, including vacation and sick leave. Additionally, we provide short-term and long-term disability coverage, company discounts, and reimbursement for adoption and surrogacy expenses. Our Live Better U program offers education benefits for associates, covering tuition, books, and fees for various educational programs.

Responsibilities

• Fulfills Member Curbside Pickup and Delivery orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, and securing items until Members arrive.
• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes and practices.
• Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events.
• Maintains safety of Facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps and correcting/reporting unsafe situations to Management.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; and adapting to and learning from change.

Requirements

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong customer service skills and the ability to communicate effectively with Members and team members.
• Basic knowledge of safety standards and procedures in a retail environment.

Nice-to-haves

• Experience in retail or customer service roles.
• Familiarity with inventory management systems.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase plans, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Paid education assistance through the Live Better U program.